[Important] For those who have not received the email [BELTIES]

Thank you for always using BELTIES.
Recently, we have received many inquiries from customers who have not received order confirmation emails or replies to their inquiries.

At BELTIES, we send emails regarding orders and inquiries from info@belties.shop , but there have been cases where some customers have not received the emails properly.

If you are unable to receive emails, please check the following to find out the causes and solutions.

Main causes of email not being delivered and solutions

① You are using carrier email (docomo, au, SoftBank) or iCloud email

Carrier email services (@docomo.ne.jp, @ezweb.ne.jp, @au.com, @softbank.ne.jp) and iCloud email services (@icloud.com) have strengthened spam filters, and emails from our store may be automatically blocked as spam.

✅ Measures

✔ We recommend using Gmail or Yahoo! Mail → If you are using carrier email or iCloud email, we recommend that you re-register with Gmail (@gmail.com) or Yahoo! Mail (@yahoo.co.jp).

✔ Check your spam folder → Please make sure the email has not been sorted into the "spam folder" or "promotions tab" etc.

✔Add " info @belties .shop " to your inbox list → Set your email settings to "always receive" emails from " info @belties .shop ".

② Mistyped email address

If you enter your email address incorrectly when registering as a member or placing an order, you will not receive emails.

✅ Measures

✔ Double-check the email address you used when registering → Please make sure the email address in your membership information and order history is correct.

✔If there is an error, please contact us → Using the contact form, please let us know the correct email address.

3) Filtering in receiving settings

If you use a carrier email service, our emails may not be delivered due to spam filter settings.

✅ Measures

✔ Add " info @belties .shop " to your allowed recipient list ✔ Change your "Spoofing Restrictions" settings (au's "Spoofing Restrictions" are particularly likely to have an effect)

For detailed setup instructions, please check the official website of each carrier.
🔗 au receiving list settings
🔗 Docomo receiving list settings
🔗 SoftBank receiving list settings

If you still don't receive the email

If you still cannot receive emails after trying the above, please prepare a different email address (Gmail is recommended) and contact us using the inquiry form .

📩Contact form here

Also, we do not provide individual support via phone or LINE.
All correspondence will be by email only, so please be sure to contact us by email.

summary

✅ We recommend using Gmail or Yahoo! Mail. ✅ Check your spam folder. ✅ Add " info @belties .shop " to your allowed recipients list. ✅ If you still can't receive the email after changing the settings, please contact us using the inquiry form.

We will continue to improve our service to ensure a smooth experience for everyone.
We apologize for the inconvenience, and we appreciate your cooperation.