inquiry

Once all your packages have been shipped, we will send you a shipping completion email with a tracking number.

You can check the delivery status using the tracking number, so please contact us on the website.

▼ Regular delivery (Sagawa)
http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

As the package is shipped from overseas, the tracking number will be updated once it arrives in Japan.

Your order will be processed by Japanese customs 3-4 days after shipping from overseas and then reflected in your account, so you will be able to track your order within an average of 7 days from the shipping notification.

The schedule for registering a tracking number after arrival in Japan varies depending on the delivery company's office.
For inquiries regarding domestic shipping, please contact the shipping company directly.

There may be an error in the email address you registered when placing your order, or the email may have ended up in your spam folder, so please check your spam folder.

When we contact you, we will send it from info@belties.shop, so please specify the domain.

Click here for more details.
https://belties.shop/blogs/news/email

Please note that as the product is sourced from overseas, it will take approximately 7 to 14 days for delivery after receiving your order.
*Please allow sufficient time for your order to be shipped.
After the product has been shipped, we will send you a tracking number by email.
It will be delivered by Sagawa Express, so you can check here.

▼ Regular delivery (Sagawa)
http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

In the unlikely event that you receive a defective or incorrect product, please attach your order number and any photos or videos that show the defect or difference.

Due to the specifications of the inquiry form, we are unable to attach images.
We apologize for the inconvenience, but please email images directly to " info@belties.shop ".