Contact us
Get help with delivery, products, or your order.
Start with chat.
Ask about delivery or products in chat. If you still need help, you can also use the contact form.
Check your shipping email.
- After shipping: Use the tracking number in your shipping email on the carrier’s tracking page.
- Before shipping: Check the shipping estimate on the product page for the colour and size you selected.
- Partial delivery: Ready-to-ship and ordered-in products may ship separately. There is no additional shipping charge.
If you cannot find the email, check your spam folder and the email address used for your order.
Shipping, split deliveries, and email FAQsTell us what you would like to change.
For changes to your delivery address, email, or phone number after ordering, contact us in chat or using the form below. We will check the order status and let you know whether the change is possible.
Have your order number, original order email address, and requested change ready.
The product name and size help us assist you.
Check the product page for compatibility and installation guidance. If you still need help, include the product name, Apple Watch model, and case size.
For questions about an item’s condition, have photos of the affected area ready for follow-up.
Still need help? Use the form.
Include the details relevant to your enquiry. Enquiries received on days we are closed will be reviewed from the next business day.